Dear Mr. Smith, Thanks so much for your sincerely comments firstly.I am so sorry for bring trouble for you for the long-time shipping which lead to the pallets damaged by shipping company. We will pay more attention on the transportation in future to avoid such kind of cases again. Fortunately, the machine arrived in perfect condition. Now machine are well packed with thick wooden box, also we offer 1 year warranty and be responsibility with our machines all the time. If anything need our help, please kindly contact with us , we will be here all time ,thanks so much again.